We use cookies to better understand how you use our site and to improve your experience by personalizing content. Please review our updated Privacy Policy and Terms of Use. If you accept the use of cookies, please click the "I accept" button.I acceptI declineX
Skip navigational links

Third Quarter 2008 Part D Beneficiary and Pharmacy Call Center Monitoring Results Available



October 10, 2008

Results from the third quarter of the Medicare Part D call center surveillance project are now available in HPMS for plan sponsors to view for their own contracts.  These results can be found in HPMS under: Quality and Performance Part D Performance Metrics and Reports "Beneficiary Customer Service Call Center Performance Metrics" or "Pharmacy Support Customer Service Call Center Performance Metrics" (4 new weekly reports have been added to each section). Any questions or comments on these data should be directed to with "Call Center" and a Contract ID included in the subject line.

© 2018 American Health Lawyers Association. All rights reserved. 1620 Eye Street NW, 6th Floor, Washington, DC 20006-4010 P. 202-833-1100 F. 202-833-1105